Resume

Experience

Customer Service Representative

Skokie Part District

Manage a high volume of incoming calls, emails, and inquiries, responding promptly and courteously to provide accurate information and address concerns.
Proactively assist visitors with various requests, such as directing them to appropriate personnel, providing facility information, and offering guidance on nearby amenities.
Successfully resolve guest complaints and issues in a timely and empathetic manner, turning potentially negative experiences into positive ones.

Chicago Quarter Mentor

DePaul University

Successfully mentored and supported a diverse group of new students during their transition to DePaul University, ensuring their smooth integration into campus life.
Collaborated with faculty and professional staff to design and deliver engaging Common Hour sessions for the Chicago Quarter course, enhancing the learning experience for students.
Demonstrated leadership skills by serving as a resource and peer mentor for new students, fostering a welcoming and inclusive environment both inside and outside the classroom.
Demonstrated organizational and leadership skills by successfully coordinating, planning, and spearheading large-scale classroom events in collaboration with external organizations.

Transformation Delivery Intern

KPMG LLC

Helped execute approaches that simplify, redesign, or innovate existing processes to drive efficiencies, and enabled better collaboration across teams.
Brought strategies to life by creating change management plans, capturing change impacts, and facilitating conversations between teams to execute plans and reach goals.
Created project timelines and assisted with issues to obtain the most value out of a transformation.
Assisted with business development activities, while cooperating with other KPMG service lines/industries.

Embark Scholar Intern

KPMG LLC

Created and presented two innovative projects that focused on increasing the firm’s diversity, equity, and inclusion commitment by working together with five other interns virtually.
Networked with KPMG professionals through rotational-based events within each of their service lines, Audit, Tax, and Advisory.
Learned about KPMG’s mission, culture, and values, shadowed associates, directors, senior associates, and managers, on their day-to-day responsibilities.

Figma

Axure RP

Adobe XD

FigJam

Microsoft Office Suite

HTML

Python

CSS

English (native)

Spanish (proficient)

DePaul University

Bachelor of Science in User Experience Design